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Period: Products can be exchanged or returned within 14 days from the date of delivery.
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Condition: Items must be in their original factory packaging to be eligible for return or exchange.
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Process: The shipping company will collect the order. The product value will be refunded via discount voucher, bank transfer, Vodafone Cash, or cash.
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Incorrect Orders: If you receive an incorrect item, it can be returned or exchanged. The product must be returned in its original condition, with the packaging intact and undamaged. Once we receive the return, the paid amount will be refunded through our available payment methods.
Cases Where Returns or Exchanges are Not Accepted
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If the request is made after the 14-day specified timeframe.
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If the product has been used, damaged, or is not in the same condition as when it was received.
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If any items are missing from the original package, including price tags, labels, original packaging, free accessories, or any additional parts included with the product.
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